Frequently Asked Questions (For Agent Clients):
How do I reset my password or register online for the first time?
Please email: agencyrelations@capitalpremium.net
How do I obtain general information about an insured’s account?
Please access the insured’s account information online: http://capitalpremium2.financepro.com, by phone: (817) 855-5500, or through the Capital Premium App (Google Play) (IOS)
How do I update a policy number?
Please email info@capitalpremium.net or call (800) 767-0705
Questions on quotes or questions on special terms?
Quotes can be entered online: http://capitalpremium2.financepro.com
If you want to forward your insurance quote from the general agency, broker, or even another finance company; we will respond with a competitive quote within minutes
If you have any questions about changes, or the status of your quote, please contact us by phone: (877) 730-1906, or by email: quotes@capitalpremium.net
How can I get assistance using FinancePro?
Please call (877) 730-1906
When will Capital disburse loan proceeds?
After the quote is accepted and activated by Capital, you will receive notification emails that will provide same day and future loan disbursement information
Do I need to provide an insured email and insured phone number?
Capital uses the email and phone number to contact the insured to help prevent accounts from cancelling
All other questions:
Please email info@capitalpremium.net or call (800) 767-0705
Frequently Asked Questions (For Insured Clients):
How do I access my account?
Go to: http://capitalpremium2.financepro.com
If you do not have a user set up select Register Now
Where do I make a payment?
Go to the payment page
My account has been suspended, how do I get it unsuspended?
Please email info@capitalpremium.net or call (800) 767-0705
How do I obtain general information about my account?
Go to: http://capitalpremium2.financepro.com, by phone (817) 855-5500, or through the Capital Premium App (Google Play) (IOS)
Has the policy been reinstated?
Only the insurance company can reinstate insurance coverage
Payments on an account do not automatically reinstate coverage
To verify if the policy was reinstated, please contact your agent directly
I cancelled my policy, why am I still getting bills?
If the policy cancels the account remains active until the loan is paid in full
Capital will contact your agent and/or the insurance company to obtain cancellation information
Capital will apply any return premium received toward the unpaid loan balance
You will continue to receive bills and other notifications on your account until the loan is paid in full
My policy cancelled with less than two loan payments made, why wasn’t my down payment returned?
The insurance company calculates the return premium
Your policy may include minimum earned provisions, which lowers the return premium amount
For questions about the amount of return premium sent to Capital, please contact your agent directly
I need to make a claim or change to my insurance policy can you help me?
Please contact your agent directly for any and all questions related to your insurance policy
All other questions:
Please email info@capitalpremium.net or call (800) 767-0705
