The Contact Center is currently looking for 1 full-time employee to begin as soon as possible. Please send the following information regarding the position to those you feel are qualified. As a reminder, you can participate in our referral bonus program.
INTERNAL JOB POSTING: Contact Center Representative
Salary Range: $16-$19 DOE
Department: Contact Center
Reports to: Lynzee Waters
Hours: Full-Time, Monday – Friday, 9:00 AM – 6 PM MST
JOB DESCRIPTION: The main responsibility of the Operations Contact Center department is to act as a liaison for the customer providing account information, service offerings and resolving any problems the customer might face with accuracy and efficiency. As a contact center representative, you can expect to take a high volume of inbound calls consisting mainly of processing payments, verifying account status, answering general questions related to insurance or premium financing and resolving customer complaints. As a contact center representative, you are trained to understand all aspects of insurance and premium financing so you can provide the highest level of customer satisfaction.
ESSENTIAL DUTIES / RESPONSIBILITIES:
- Handling a high volume of inbound calls from clients promptly and professionally
- Meet or exceed personal/team qualitative and quantitative targets
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Utilizing software, databases, scripts, and tools appropriately
- Participate in training as assigned by managers
MINIMUM QUALIFICATIONS:
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Proficiency with computers and strong typing skills.
- Strong time management and decision-making skills.
- Ability to manage a high volume of incoming calls
- Adhere to the Core Values and Guiding Principles of the company
- Adhere to company policies and procedures as referenced in the HR Manual, Policies & Procedures Manual, and Approvals Matrix
- Follow communication procedures, guidelines, and policies
- Spanish-speaking preferred
Application Process:
* If you are interested, please reply to this email with:
1) A list of your qualifications
2) One or two sentences why you should be chosen
* If you know of anyone outside the company that would like to interview, please have them submit their resume to me and I will coordinate interviews with Lynzee Waters.
